Login Trouble

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You need to reset your password

If you forgot your password (or simply need to reset it), we can send you a link to reset it. Once you reset your password, you’ll need to update it on all of your devices. You can’t use any recently used passwords. We do this to keep your account safe and can’t make any exceptions.

Your account is in safe mode

Safe mode is our way of protecting your account if we see suspicious activity. Suspicious activity includes (but isn’t limited to) things like:

  • Logins from unusual locations
  • Many logins within a short period of time
  • Spammy behavior

To remove safe mode, all you need to do is to contact us.

Your account was suspended

If your account’s suspended, you’ll see an error message when you try to log in. It may be because you did something that went against our Terms of Use Policy.

We have policies and tools in place to keep LoongList a safe and trustworthy site. Sometimes we make mistakes though, so if you think we shouldn’t have suspended your account, get in touch with us. Make sure to check out our content policies to see what’s allowed on LoongList.

​​You can’t log in with Facebook, Twitter, LinkedIn or Google+

If you’re having trouble logging in with Facebook, Twitter, LinkedIn or Google+, there are a few things you can try.

  • Make sure you’re logged into the Facebook/Twitter/LinkedIn/Google+ account that’s linked to LoongList – if you’re logged out or if you try to log in using the wrong account, you’ll have trouble logging into the correct LoongList account
  • Check that you have popups turned on – a login window will prompt you to log in or will log you in automatically if you’re already logged into Facebook/Twitter/LinkedIn/Google+

If you created your LoongList account using Facebook, Twitter, LinkedIn or Google+, the email address on your LoongList account is likely the same address that’s on your Facebook, Twitter, LinkedIn or Google+ account.


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