{"id":7380,"date":"2020-05-22T13:52:39","date_gmt":"2020-05-22T01:52:39","guid":{"rendered":"https:\/\/loonglist.com\/?post_type=project&p=7380"},"modified":"2021-04-25T14:13:58","modified_gmt":"2021-04-25T02:13:58","slug":"artificial-intelligence-call-center","status":"publish","type":"project","link":"https:\/\/loonglist.com\/cn\/investment-project\/artificial-intelligence-call-center\/","title":{"rendered":"AI Machine Learning Call Center"},"content":{"rendered":"
Up to 85% of customer interactions will be managed without human involvement by 2020. It might be hard to imagine that prediction coming to speedy fruition if you ever find yourself shouting \u201crepresentative\u201d into your phone to navigate to a customer service call. Could automation, bots, and other AI-driven service technologies advance so much in just two years?<\/p>\n
It takes 12 positive customer interactions to make up for just one bad one. That means the executives, technologists, and academics who are transforming call centers into multifaceted and AI-enabled contact centers have to remember that there will always be a large human component to every contact center interaction. It\u2019s a reminder that human emotion will shape contact center engagements no matter how many bots are involved. <\/p>\n
Our AI assistant with industry experience that seamlessly connects into your call center. Deploy faster with pre-packaged solutions built to improve customer satisfaction and empower live agents – while lowering support costs.<\/p>\n
We are excited to launch our Intelligent CRM Solution after substantial research, development and real-world operation. As the number of online and offline points of contact with consumers multiplies, it has become infinitely more difficult for companies to identify and win potential customers in the most efficient manner. As Chinese consumers increasingly embrace ‘new retail’, our solution will help our clients to automate and, through machine learning, efficiently acquire, develop and manage both potential and existing customers through a variety of activities.<\/p><\/blockquote>\n
With an artificial intelligence-enhanced predictive voice analytics in operation, you are not operating in the dark. Your call center can truly see, and understand, the behavior of all parties in your phone conversations. You can look past what people are saying and instead understand what they are feeling.<\/p>\n