AI Machine Learning Call Center
Up to 85% of customer interactions will be managed without human involvement by 2020. It might be hard to imagine that prediction coming to speedy fruition if you ever find yourself shouting “representative” into your phone to navigate to a customer service call. Could automation, bots, and other AI-driven service technologies advance so much in…
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When it comes to using facial recognition technology in surveillance systems, China leads the way. Now, one of the country’s high schools is ...
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